Terms & conditions

Terms & conditions

Terms & Conditions

Doctors Privacy Policy

Medica is the first online platform to provide all healthcare services in one application. Nearly 5,000 medical entities in various specialties have joined under its umbrella. To complete the path of success, Medica continues to expand its network in an ambitious program to expand inside and outside Egypt to include the best doctors in order to provide optimal services in the field of medical care in Egypt as well as in the Middle East and North Africa and the Egyptian strategic depth in Sudan and others through an easy-to-use application that is developed and updated around the clock.

This service allows you to receive and organize reservations in a way that facilitates the management of the clinic, in addition to using an electronic schedule as an alternative to the paper calendar.

Your use of our services constitutes your acceptance and undertaking to accept the same terms and conditions detailed in the contract and is a legal confirmation of your commitment to and compliance with all of these terms and conditions.

The company reserves the absolute right to add, amend, or update the terms and conditions at any time and without giving any reasons and without any liability to the company, knowing that the amended terms and conditions will become effective immediately after their publication on the company’s website, and accordingly, your continued use of Medica Healthy services after Amending the Terms and Conditions constitutes your acceptance and undertaking to comply with and be bound by the Terms and Conditions as amended in their entirety.

These Terms and Conditions, as amended from time to time, govern any Online Services provided by Company or any other service that requires an Internet connection or requires Company's source account to make available, install, operate, or access products or online services ("Services") provided by Medica "Healthy.

The company's privacy policy constitutes a binding contract between you and our company, and accordingly, you acknowledge - by using Medica Healthy Services - your full legal capacity to contract and enter into contracts and your compliance with the terms, conditions and obligations set forth in these terms and conditions, and accordingly, if you do not agree and are not willing To comply with the company's terms, conditions, policies, laws and regulations, please refrain from using its application or the company's services as a whole.

Medica Healthy may include other new services which will be subject to different terms and conditions which will be added and referred to at that time.

Our services are not intended for use by you if you are not legally authorized to practice your profession or the entity to which you are affiliated is not authorized to carry out its activities, and therefore your use of the company's services is an acknowledgment by you of your legal capacity or the capacity of the entity you represent to carry out its activities.


The user acknowledges that the data shown within the application was made available only for information and convenience to the user and cannot be considered in any way as a substitute for specialized medical advice, and that the data, information and services provided were made available only for the purpose of use in the field of medical professions, and that Medica healthy or companies cannot be considered Its affiliates, licensors or suppliers are liable for any violation or disclosure of any information on the company's website.


Features and benefits:

  • Follow-up of patients' data and appointments, with the ability to modify at any time where the doctor can confirm and amend the available appointments for patients' reservations more than once in accordance with his agenda and provide the best service to patients, and reminder messages are sent to the patient automatically.
     
  • Reducing waiting times for the patient, which is reflected in his relationship with the doctor, by organizing appointments and arranging the entry of patients.
     
  • Increasing the patient's commitment to his appointments and reducing the patient's absence on time by sending a confirmation message to the patient in the name and appointment of the clinic.

 

Advantages for Medica Partners:

  • The doctor participating in the program has its own page with his data on the site with the ability to enter and modify it personally at any time (except for those related to the basis of participation and contracting in the program) and it allows him to follow up on patients’ evaluations and opinion polls that take place automatically after the patient’s visit ends.
     
  • The program subscription service allows placing pictures of the clinic inside the doctor's page on the website.
     
  • The doctor is not required to pay any percentage of the examination except for those listed in the contract system.
     
  • The doctor participating in the program is obligated to pay the same percentage value on the service in the event that insurance patients and unions are booked through the program and the insurance button is pressed in the application.
     
  • The doctor has the right to receive technical support services and answer all his inquiries.


What the medical entity participating in the program must know and acknowledge:

  • In the event that the patient does not appear at the time of his reservation, they must press the “Not Show” button within 48 hours from the date of booking to avoid paying the detection rate for this patient.
     
  • The request to change the payment method is executed in the month following the date of the request.
     
  • The amounts paid in advance are fully refundable, and the doctor has the right to benefit from the prepaid amounts at any time.
     
  • The detailed invoice is sent in the first week of every Gregorian month by e-mail, and the amount is withdrawn automatically (in the case of payment via credit cards) in the week following the sending of the bill. In the event that the listed e-mail changes, the company must be informed of that.
     
  • If the payment of two consecutive bills is delayed, the appearance of the doctor's page on the application will be delayed, and in the case of delay in the payment of 3 bills, the service will be suspended until the date of payment.
     
  • A 14% added value is added to the payment transactions.
     
  • The patient's comfort is the common goal between Medica and the medical authority. Accordingly, if the service provider is not present during his pre-confirmed appointment without informing the program through the application by pressing the apology button or informing the company in emergency times, the doctor is warned and in case of recurrence, the service will be suspended for a month.
     
  • Medica is keen to display the real evaluations of the participating doctor, with the right to delete inappropriate evaluations.
     
  • The doctor should not ask the patient to book through him directly after getting acquainted with him instead of the program, and in the event that this occurs, it is considered a breach of the contract and an act contrary to professional norms that entails warning the doctor not to repeat it the first time, and Medica's right to suspend / stop the service for the doctor The violator is entitled to a month for the second time, and Medica has the right to write off the doctor immediately the third time, regardless of the term of the contract.
     
  • In the event that the doctor presses the "Not to Attend" button despite the patient's presence, the penalties mentioned in the previous item will be applied in the same way.

 

  • The fees and prices announced on the program and its applications must be the same as the prices that the doctor deals with in the clinic, and the doctor must update the data on the program’s applications for prices and abide by them towards patients.
     
  • The doctor acknowledges and undertakes that he has obtained all the certificates, permits and licenses necessary to practice the profession of medicine, and that he practices the profession of medicine through a licensed clinic or medical center.
     
  • Medica has the right to use, use and modify the data listed by the doctor for the purpose of making the necessary publicity on its channels and partners.
     
  • It is not possible to use the patient's data or personal photos or state their condition for any advertising purposes. In the event of this happening, the company is not responsible.
     
  • The joint medical entity has no right to ask Medica to delete its data on the application or website in the event of terminating its subscription for any reason.
     
  • The Medica program and its applications have the right to terminate the contract without the need for warning or notification in the event that the doctor uses improper methods that would undermine the financial rights of the company.
     
  • Medica has the right to hide and delete any accounts in the event that it exploits software vulnerabilities, misuses, or attempts to upgrade ratings in fear of reality or through people who are not satisfactory users of the application.
     
  • The terms and conditions for applications are modified via the Internet in the terms and conditions policy clause, and these amendments are considered whenever their date is newer than the previous one and more recent from the date of this contract.
     
  • It acknowledges and authorizes the joint medical entity (Medica Program) to collect the value of the examination in the case of some contracts.
     
  • The doctor is responsible medically, civilly and criminally for any damages, complications or side effects that occur to patients as a result of diagnosis or treatment.
     
  • An indicative sign "participating in the Medica medical care program" will be hung in the participating bodies in the service (if available), and an agreement is made between the doctor and the representative on the place of placing this sign.
     
  • This contract is valid for one year and is automatically renewed if one of the parties is not informed before the end of its term, and both parties are allowed to terminate the contract at any time.

Terms and Conditions

  1. These terms and conditions are considered a valid contract between Egy Vision, an Egyptian joint stock company, which is the owner of the Medica Healthy program for smart applications (ElShefaa) and its official pages on the social network namely (Medica Healthy) (hereinafter referred to as “the Company” or “Medica Healthy” or the personal pronoun “we”) and between The physician who uses the company’s services, whether on his own behalf or on behalf of a company or organization, who is its legal representative, hereinafter referred to as “the user” or “you”.
  2. Please note that the reference to the company's terms and services is also a reference to the terms, guidelines and laws approved by the company.
  3. Your use of our services constitutes your acceptance of and undertaking by you to accept the terms and conditions detailed below and is a confirmation of your commitment and compliance with these terms and conditions.
  4. These terms and conditions apply when you use the Medica Healthy website www.medicahealthy.com or any other websites around the world owned, operated, licensed by, or controlled by, the Company (hereinafter referred to as the Website) as well as any products, services or Applications offered or developed by the Company (hereinafter referred to as the “Services”)
  5. The company reserves the absolute right to add, amend or update the terms and conditions at any time and without giving any reasons and without any liability to the company, knowing that the amended terms and conditions will become effective immediately after their publication on the company’s website, and accordingly, your continued use of Medica Healthy services after the amendment Terms and Conditions constitutes your acceptance and undertaking to comply with and be bound by the Terms and Conditions as amended in their entirety.
  6. These Terms and Conditions, as amended from time to time, govern any online services provided by the Company or any other service that requires an Internet connection or requires the Company’s source account to make available, install, operate, or access the products or online services (“Services”) offered from Medica Healthy”.
  7. The company's privacy policy, which is linked below, constitutes a binding contract between you and our company, and accordingly, you acknowledge - by using Medica Healthy services - your full legal capacity to contract and enter into contracts and your compliance with the terms, conditions and obligations set forth in these terms and conditions, and accordingly, if you do not agree and is not willing to comply with the terms, conditions, policies, laws and regulations of the company, please refrain from using its application or the company's services as a whole.
  8. Medica Healthy may include other new services which will be subject to different terms and conditions which will be added and referred to at that time.
  9. Our company services are not intended for use by you if you are not legally authorized to practice your profession or the entity to which you are affiliated is not authorized to carry out its activities, and therefore your use of the company's services is an acknowledgment by you of your legal capacity or the capacity of the entity you represent to carry out its activities.
  10. The Medical Institution acknowledges his full and absolute responsibility, whether criminal or civil, for any error in the diagnosis or treatment of any patient you dealt with through the services of our company, so that Medica Healthy will not be under any circumstances and in any way responsible for any medical error, professional malpractice or negligence committed by the doctor In the right of the patient, and that Medica Healthy is limited to its role as a mediator between the doctor and the patient only.
  11. The user acknowledges that the data shown within the application has been made available only for the sake of information and to facilitate the matter for the user and cannot be considered in any way as a substitute for specialized medical advice, and that the data, information and services provided were made available only for the purpose of use in the field of medical professions, and that Medica Healthy or affiliated companies cannot be considered It, its licensors or its suppliers are responsible for any violation or disclosure of any information on the company's website.





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